Refund & Cancellation Policy

Cancelling a paid session

How much you get back depends on how much notice you give us — the closer to the session, the more of the cost is already committed to the speaker and the delivery.

• **More than 2 weeks before the session** — full refund (100%)
• **Between 2 weeks and 1 week before** — 50% refund
• **Less than 1 week before** — no refund

To cancel, email info@deliveriq.live or use the contact form — we'll confirm and process it the same day.

If you can't attend live

You don't need to cancel. Every paid registration includes **3 months of recording access**, so you can watch afterwards at your own pace. Missing the live session doesn't mean losing what you paid for.

If we cancel or reschedule

If we postpone or cancel a session, you get a **full refund** or a free transfer to the new date — your choice, whenever you tell us. We'll email you as soon as we know.

Passes and bundles

Unused credits on a multi-session pass are refundable within **14 days of purchase**. Once a credit has been spent on a session, that session follows the cancellation rules above.

PDU certificates

Certificates are issued after attendance and can't be refunded separately — they have no standalone cash value.

How refunds are paid

Refunds are returned to the original payment method within **5-10 business days**. Any bank or currency-conversion fees charged by your card issuer are outside our control.

Questions

Email **info@deliveriq.live** and we'll reply within 2 business days. If something genuinely went wrong, tell us — we would rather put it right than argue about a policy.